Returns & Exchanges

For Riyadh orders, refunds can be done at our New Balance concessions inside Debenhams in Granada mall.

For Jeddah orders, refunds can be done at our New Balance concessions inside Debenhams in Red Sea mall or Bin Homran mall.

For Dammam orders, refunds can be done at our New Balance concessions inside Debenhams in Othaim mall.

For all other locations, refunds can be processed by contacting our customer service on live chat between 9AM & 6PM (GMT +3) .

Exchanges can be processed by contacting our customer service on live chat between 9AM & 6PM (GMT +3) .

If you have any queries, you can visit our website www.alshaya.com, or call our contact center on 920002482.